Privacy Policy

Introduction

Oak & Hearth Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our services.

This policy applies to information we collect through this website (magic-comet.autos), through email correspondence, and during consultations at our workshop or your premises.

Information We Collect

We may collect and process the following categories of personal data:

• Identity data: your name and title
• Contact data: email address, postal address
• Project data: details about your furniture requirements, property dimensions, and design preferences
• Technical data: IP address, browser type and version, time zone setting, operating system
• Usage data: information about how you use our website

How We Collect Your Data

We collect personal data through:

• Contact forms on our website
• Email correspondence
• Consultations at our workshop or your property
• Automatic collection via cookies when you browse our website

How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide quotations
• Deliver furniture and installation services
• Manage our relationship with you as a customer
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: where processing is necessary to fulfil a contract with you
• Legitimate interests: where processing is necessary for our legitimate business interests
• Consent: where you have given us explicit consent to process your data for specific purposes
• Legal obligation: where we are required by law to process your data

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. For customers, we retain project records for seven years after completion to support warranty claims and potential future work. Marketing data is retained until you withdraw consent.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details below.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised manner. We limit access to your personal data to those employees and partners who have a business need to know.

Third-Party Links

This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Oak & Hearth Ltd
14 Mill Lane, Burford
Oxfordshire, OX18 4SN
United Kingdom

Email: [email protected]

Last updated: August 2024